Refund policy

Return & Refund Policy

Marzal LLC FZ
Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Phone: +971 4 570 0369
Email: info@mayzala.com

Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, please contact us at info@mayzala.com.
Once your request is reviewed, we will provide detailed instructions on how and where to send your package.

Please note that items returned without prior authorization will not be accepted.

Return Address:
Marzal LLC FZ
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective or damaged, or

  • You have received the wrong product.

We will promptly evaluate the issue and do our best to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

If you have any concerns about a specific product, please reach out to us before making your purchase.

Please note: Sale items and gift cards are non-refundable.

Exchanges

The fastest way to receive the item you want is to return your original product, and once your return is approved, place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 dayswithout providing any reason.

As stated above, the product must be returned in its original condition, unused, with tags, and in its original packaging, along with the receipt or proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@mayzala.com.