Shipping policy

Shipping Policy

Last updated: October 27, 2025

Marzal LLC FZ
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Phone: +971 4 570 0369
Email: info@mayzala.com

1) Order Processing Times

Processing window: 1–2 business days (Sunday–Thursday, UAE public holidays excluded).
Cut-off time: Orders placed after 12:00 (Gulf Standard Time, UTC+4) begin processing the next business day.
If an item is pre-order/back-order, the estimated ship date will be shown at checkout or by email.

2) Shipping Methods & Estimated Delivery

Delivery timelines start after your order has been processed and handed to the carrier.

United Arab Emirates

Dubai (city limits): 1–2 business days
Other Emirates: 2–4 business days

GCC (e.g., KSA, Kuwait, Qatar, Bahrain, Oman)

Express: 3–7 business days

International (outside GCC)

Express (DHL/Aramex/UPS or equivalent): 5–10 business days

Notes
• Delivery times are estimates and may vary due to carrier delays, customs clearance, or peak periods.
• We currently do not ship to P.O. Boxes or APO/FPO addresses.
• A signature may be required on delivery depending on carrier and destination.

3) Shipping Fees

Exact shipping charges are calculated at checkout based on destination, weight/volume, and service level.
From time to time, we may run free shipping promotions; eligibility will be displayed at checkout.

4) Cash on Delivery (COD) (UAE Only – If Available)

Availability: Select areas within the UAE only.
COD fee: May apply and will be shown at checkout.
Please prepare the exact amount in AED at delivery. The courier may attempt delivery up to two times before the order is returned to us.

5) Order Tracking

Once shipped, you’ll receive a shipping confirmation email with your tracking number and link.
Tracking updates may take up to 24 hours to appear after pickup.

6) Address Changes & Delivery Attempts

If you need to update your address, contact info@mayzala.com immediately. We can amend details beforedispatch only.
If the courier cannot reach you: they will typically attempt 1–2 re-deliveries. Unsuccessful deliveries may be returned to sender.

7) Customs, Duties & Taxes (Outside UAE)

International shipments may be subject to customs duties, VAT/GST, brokerage fees, or import restrictions.
These charges are assessed by the destination country and are the customer’s responsibility.
Refusal to pay duties/taxes that results in return or abandonment may forfeit shipping fees and may incur return costs.

8) Late, Lost or Damaged Parcels

If your order is delayed beyond the estimate, first check tracking. Then email info@mayzala.com with your order number.
Lost in transit: We will open an investigation with the carrier. Resolution/replacement is subject to carrier confirmation.
Damaged on arrival or wrong item: Contact us within 48 hours of delivery with photos of the packaging and product so we can help quickly.

9) Split Shipments

To speed up delivery, your order may be shipped in multiple parcels at no extra cost. You’ll receive tracking for each parcel.

10) Undeliverable / Return-to-Sender

Orders returned to us due to incorrect address, unreachable recipient, non-payment of duties/taxes, or repeated failed delivery attempts can be:

Reshipped (additional shipping fees may apply), or
Refunded (minus original shipping costs and any return fees charged by the carrier), subject to our Return & Refund Policy.

11) Pre-Order & Back-Order Items

Estimated dispatch dates are shown on the product page or at checkout.
If an order contains both in-stock and pre-order items, we may ship items separately or hold the order until all items are ready (you’ll be notified).

12) Holiday & Peak Season

During high-volume periods (e.g., Ramadan/Eid, Black Friday/Cyber Monday, end-of-year holidays), processing and transit times may be longer.

13) Need Help?

For any shipping questions, special delivery requests, or urgent changes, contact our team:
📧 info@mayzala.com | 📞 +971 4 570 0369